There are many
topics on my backlog to blog about: fun space things I’ve seen, new
space things I’ve accomplished, my plans for the future. But what’s
on my mind today is a matter of heart: mistakes, scapegoating, and
team discord.
Bullying, which
causes psychological harm to children everywhere, also affects adults
in the workplace. I was victim to a workplace bully in graduate
school who harmed my perception of myself, slowed my
research progress, and exasperated my sense of impostor syndrome in
the laboratory that took me years to overcome.
Preparing for my
first ZeroG Corporation parabolic microgravity flight in grad school
was a joyful, if exhausting experience. Finally, I would be able to
float in free-fall – just as astronauts do – even if for only 30
seconds at a time. And I would be accomplishing real science as I
soared, science I needed for my PhD. I wanted to have a blast, but I
also wanted the experiment to be a success.
Which makes the
outcome of that experience all the more frustrating.
Each team member was
trained to handle a specific role during the flight. We had four team
members and four roles. All four tasks needed to be accomplished
during each microgravity-creating parabola in order to make the
experiment a success. We had four experiment boxes to run the
experiment four times, but only one laptop and camera setup.
My task was to press
a button at the right time to release an impactor (a marble) to shoot
at a very slow speed into a container of sand (fake Moon or Mars
dirt/regolith simulant). But I couldn’t do my job alone; I relied
on another team member with a better viewing angle to tell me when to
fire the trigger. Our jobs depended on each other. We all needed to
work together.
The first two tries
were a flop. The trigger didn’t fire. Something must have been
loose in the wiring. The third try worked! But my team member got too
excited and told me to press the trigger too early. We weren’t
having the best luck with scientific research.
At this point, we
were losing team members. Two of the team had tapped out by then,
victim of the Vomit Comet. We prepared for that eventuality, although
admittedly not well. Each member of the team had spent a few minutes
in the lab learning all the other team member’s tasks in case we
needed to take over for a sick teammate. Had we thought a bit more
ahead of time, we would have realized a few minutes of training would
not cut it in a high-pressure quick-paced floating environment where
it was hard enough to control limbs, let alone the experiment. But at
the time, I had no choice. I took over the camera operation as well
as my triggering duties and hoped for the best.
The best is not what
happened. I don’t know how, but instead of recording 30 seconds of
data on our forth and final experiment attempt, the video recorded a
fraction of a second that looped for 30 seconds. I had never seen
that happen before and had no idea the software even had that
feature. I wasn’t sure if it was something I had done wrong,
something the previous camera operator had done wrong, or just a very
odd glitch in the camera software. But I was the one who pressed the
camera buttons, so I accepted blame.
Up until this point,
my workplace bully (the lab manager) had no legitimate complaints
against me. She was envious of my educational success beyond her own,
frustrated she had no authority over me, and infuriated that she
couldn’t get under my skin, at least not yet. But the camera
failure gave her the perfect opportunity and she jumped on it.
Despite the fact that three of the four experiments failed for other
reasons and the forth failure may or may not have my fault, I became
the scapegoat for the whole mission failure.
With my own
admission of possible guilt and no useful data to show for the ZeroG
flight, she successfully turned half the lab against me,
impressionable undergraduates who depended on her opinion for a job
and who she also bullied to a lesser degree. The lab was a
dysfunctional mess and a toxic work environment. I accepted increased
isolation in the lab for my own mental health, trying my best to
avoid contact with her.
My biggest failing
was to internalize her lies about me. I began to see my labwork and
my aptitude as a scientist in a more negative light, wondering if I
really was a failure. This doubt hindered my success for years.
My bully petitioned
hard to prevent me from flying during our next parabolic flight
opportunity, this time with NASA in Houston. But with multiple
flights over multiple days, we needed a larger team of flyers. I did
fly for one of those parabolic flights. This time, it was me who got
sick halfway through the flight and had to pass off my job tasks to
another team member. And this time around, despite the multiple
flights, our experiment failed for other reasons. I could not be
blamed.
Despite the research
failures, the team disharmony, and the eventual vomiting, I did have
a blast during those parabolic flights. They remain one of the most
amazing experiences I’ve ever had. I would do it again in a
heartbeat if given the opportunity.
Floating around in microgravity - Nov. 2011 |
When I read about
today’s Rocket Lab test flight failure because someone on the
ground forgot to tick a box in ground control software, I feel for
that person. The weight of failure on his/her shoulders must be very
heavy right now. It is my deepest hope that whoever was responsible
for the software mistake which doomed the Rocket Lab launch feels
supported by his/her team, not isolated or ostracized.
Poor coworkers might
scapegoat an employee who makes a mistake. But in reality, mistakes
like that don’t happen in isolation. A unified, well-working team
would work together during preparation to ensure easy mistakes don’t
happen, but when they do, they would band together to accept fault as
a group and seek solutions for the future. Mission success depends on
the efforts of all, working together for a common purpose, holding
each other up, working past failures, and celebrating successes. Mission success depends on everyone.
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